Effective Date: February 4, 2025
At TrustedLeadGen.com, we are committed to providing high-quality lead generation services and ensuring that our customers are satisfied with the results. Since our services are digital and tailored to your specific business needs, we do not offer traditional returns or refunds. However, we have implemented a 100% Satisfaction Guarantee with unlimited revisions to ensure that you get the best possible value from our services.
Please carefully read our Return & Refund Policy to understand how we handle service revisions, satisfaction guarantees, and customer support.
1. No Refund Policy
Due to the custom nature of our lead generation services, and because they are delivered digitally, we do not offer refunds. This applies to all services provided by TrustedLeadGen.com, including but not limited to lead generation, market research, and other consulting services.
2. Satisfaction Guarantee & Unlimited Revisions
While we cannot provide refunds, we offer a 100% satisfaction guarantee for our services. If you are not fully satisfied with the results of your lead generation project, we will work with you to revise the leads and deliver the outcome you expect.
- Unlimited Revisions: If the leads or services delivered do not meet your expectations, we will make unlimited revisions within the scope of the original project and according to the requirements provided by you. We are committed to refining the results until they meet your satisfaction.
- Process for Revisions: You can request revisions or provide feedback through the communication channels we have established (email or live chat support). Once we receive your request, we will begin revising your deliverables based on your specifications.
3. How to Request Revisions
If you are unsatisfied with our service or the leads generated, you must contact us within 7 days of receiving the initial deliverables. Please email us at support@trustedleadgen.com or use the live chat support on our website to outline your concerns and request the necessary revisions.
Your feedback is important to us, and we will work closely with you to ensure that we meet your expectations.
4. Exclusions to Revisions
While we offer unlimited revisions to ensure your satisfaction, the following circumstances may not be eligible for revisions or refunds:
- Changes in Project Scope: If your requirements change after we have started the project, additional costs or timelines may apply. Revisions outside the original scope may require a new agreement.
- Failure to Provide Adequate Information: If you do not provide the necessary or accurate information required to generate the leads (such as business details, target demographics, or other specifications), we may not be able to revise the deliverables effectively.
- Failure to Provide Feedback: If you do not provide timely feedback or input during the project’s progress, we cannot guarantee that the final deliverables will meet your expectations.
5. Customer Support
We offer live chat support and email support to assist you with any issues related to our services. If you experience any problems or have concerns, please reach out to us at:
- Support Email: support@trustedleadgen.com
- Live Chat Support: Available on the website for real-time assistance.
6. Dispute Resolution
In the unlikely event that a dispute arises between us, we encourage you to contact us directly so we can resolve any issues amicably. If a resolution cannot be reached through direct communication, we may refer to our Terms and Conditions for further guidance on dispute resolution.
7. Modifications to the Return & Refund Policy
We may update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date.” Please review this policy periodically to stay informed about our latest terms.
